Service Quality in Power Sector
Nathan, Senthil (2011) Service Quality in Power Sector. BTech thesis. PDF 1972Kb Abstract Service quality is an important issue in the electricity distribution and retail sectors. Customers are highly sensitive to all aspects of service quality and value the speed and accuracy with which their requests are handled, the reliability of the electricity supply, and the characteristics of the supply voltage. Quality regulation entails complications and subtleties. First of all, there is the multi-dimensional nature of service quality. Furthermore, the ideal level of quality depends on consumer preferences, and these preferences can vary widely among customers. In addition, measuring quality can be difficult, consumer behavior can affect the quality of the network, and so forth. As a result, there is no simple policy indication for service quality regulation: different means are normally used to induce regulated companies to deliver the desired levels of service quality on different qualit